Privacy Policy

Effective date: October 26, 2026

Introduction

Sparkle Home Cleaning (“we”, “our”, “us”) is a Pune-based home and office cleaning company providing deep cleaning, kitchen and bathroom sanitising, sofa and carpet shampooing, and move-in/move-out cleaning for families and small businesses across Pune. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights in relation to that information.

What Information We Collect

• Contact information: name, email address, phone number, and postal address provided when booking services or creating an account.
• Service details: appointment dates and times, service location, service preferences, and notes about the property.
• Billing information: payment method, billing address, and transaction details (we do not store full payment card numbers).
• Communications: messages you send to us by email, phone, or via forms on our site.
• Device and usage data: IP address, browser type, and pages visited on our website, collected through standard web technologies.

How We Use Your Information

• To provide and manage cleaning services, schedule appointments, and process payments.
• To communicate with you about bookings, confirmations, reminders, and customer support.
• To improve our services and website, analyze usage patterns, and develop new offerings.
• To comply with legal obligations, resolve disputes, and enforce our terms.
• To send marketing communications only if you have opted in; you may opt out at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, and analyze site traffic. Most browsers allow you to control cookie settings; disabling certain cookies may affect website functionality. We use first-party cookies for essential functions and analytics, and may use third-party services for analytics and marketing.

Data Sharing and Disclosure

• Service providers: We share necessary information with trusted vendors (payment processors, scheduling software, and communication services) who help deliver our services under contractual obligations to protect your data.
• Legal requirements: We may disclose information to comply with applicable laws, respond to lawful requests, or protect our rights and safety.
• Business transfers: If our business is sold or merged, customer data may be transferred as part of the transaction, subject to confidentiality protections.

Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no internet transmission or storage is completely secure; we cannot guarantee absolute security.

User Rights

You may request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing and withdraw consent for marketing communications at any time. To make a request, contact us at the address below. We may require verification before fulfilling requests and will respond in accordance with applicable law.

Contact

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

• Sparkle Home Cleaning
• Email: qa-builder@neweb.ai
• Location: Pune, India

We may update this policy from time to time. The effective date at the top indicates when the policy was last revised. Continued use of our services after changes indicates acceptance of the updated policy.